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Attendance tracker: technical issues

If the Attendance Tracker reports are not loading properly, this can generally be resolved by following the guidance below.

Enable third party cookies

Google Chrome

  1. Click the menu (the three dots) in the top-right of the browser and go to ‘Settings’.
  2. From there, select ‘Privacy and security’ then ‘Cookies and other site data’.
  3. Select the ‘Allow all cookies’ option.

Microsoft Edge

  1. Click the menu (the three dots) in the top-right of the browser and go to ‘Settings’.
  2. Go to ‘Cookies and site permissions’ then ‘Manage and delete cookies and site data’.
  1. Ensure that the ‘Block third-party cookies’ option is not selected.
  1. Try to access the reports again.

Clearing your cache and cookies

Sometimes a browser’s cache will contain old data, which can cause problems when loading up some of Aspire’s reports. This can be resolved by clearing your cache and cookies. After clearing your browsing data, please try to access the reports again.

Conducting a hard refresh

You can conduct a hard refresh of your browser by pressing the ‘Ctrl’ and ‘F5’ keys together at the same time. This will refresh the page and reset the browser’s background settings. After completing this refresh, please completely close the browser and try to access the reports again.

System date and time

In order for the Attendance Tracker reports to work properly, the computer’s internal clock must be set to the correct date and time. You can check to see if this is the case by completing the following steps:

  1. Open your computer’s ‘Control Panel’.
  2. Click ‘Clock and Region’.
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  1. Click ‘Set the time and date’ and change your system’s clock to the correct date and time.
  2. Completely close the browser and try to access the reports again.

The fixes above didn’t work. What now?

If none of these have resolved your issue, you will need to contact FFT Support. In order for our staff to better identify the problem, please open the browser’s developer console by pressing F12, then take a screenshot of the report you are trying to access along with the console. You can then email this in to support@fft.org.uk, and a member of our Customer Success Team will be able to assist you.

Updated on 19th August 2021

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